| 000 | 00553nam a2200193Ia 4500 | ||
|---|---|---|---|
| 999 |
_c11873 _d11873 |
||
| 005 | 20180511191547.0 | ||
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9780875847993 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 | _a658.812 WAY | ||
| 100 |
_aWayland, Robert E _966048 |
||
| 245 | _aCustomer connections : New strategies for growth | ||
| 260 |
_aBoston : _bHarvard Business School, _c1997 |
||
| 300 | _axi, , 267p. | ||
| 650 |
_aManagement _966049 |
||
| 650 |
_aCustomer relation _97472 |
||
| 700 |
_aCole, Paul M _91636 |
||
| 942 | _cBK | ||