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| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a8177586734 | ||
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_aUPES LIBRARY _bEnglish |
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| 082 |
_a658.8 _bVER |
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| 100 |
_aVerma, Harsh V. _96234 |
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| 245 |
_aServices marketing _b: text and cases |
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| 260 |
_aNew Delhi: _bPearson Education, _c2008 |
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| 300 | _a470p. | ||
| 650 |
_aMarketing _96158 |
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| 653 | _aService industries - marketing | ||
| 654 | _aCustomer services | ||
| 942 | _cBK | ||
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_c11706 _d11706 |
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