| 000 | 00623nam a2200217Ia 4500 | ||
|---|---|---|---|
| 005 | 20241009162243.0 | ||
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0070700990 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.8 _bZEI |
||
| 100 |
_aZeithaml, Valarie A. _958148 |
||
| 245 |
_aServices marketing _b: integrating customer focus across the firm |
||
| 250 | _a5th | ||
| 260 |
_aNew Delhi: _bTata McGraw Hill, _c2007 |
||
| 300 | _a763p. | ||
| 650 |
_aMarketing _96158 |
||
| 653 | _aService industries - marketing | ||
| 654 | _aCustomer services | ||
| 700 |
_aBitner, Mary Jo _9895 |
||
| 942 | _cBK | ||
| 999 |
_c11704 _d11704 |
||