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| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a8174462678 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
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| 082 |
_a658.8 _bSHA |
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| 100 | _aShankar, Ravi | ||
| 245 | _aServices marketing the Indian marketing | ||
| 260 |
_aNew Delhi : _bExcel Books, _c2002 |
||
| 300 | _a656p. | ||
| 650 |
_aMarketing _96158 |
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| 653 | _aCustomer services | ||
| 942 | _cBK | ||
| 999 |
_c11699 _d11699 |
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