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040 _aUPES LIBRARY
_bEnglish
082 _a658.8
_bAPT
100 _aApte, G
_9290
245 _aServices marketing
260 _aNew York:
_bOxford Uninversity Press,
_c2004
650 _aManagement
_947241
650 _aService Marketing
_913341
942 _cBK