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020 _a0070682127
040 _aUPES LIBRARY
_bEnglish
082 _a658.8
_bNAR
100 _aNargundkar, Rajendra
_95480
245 _aServices Marketing
250 _a3rd
260 _aNew Delhi:
_bTata McGraw Hill,
_c2011
300 _a469p.
650 _aMarketing
_96158
653 _aService industries - marketing
654 _aCustomer services
942 _cBK
999 _c11696
_d11696