| 000 | 00614nam a2200217Ia 4500 | ||
|---|---|---|---|
| 005 | 20210524113838.0 | ||
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a8177223763 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.8 _bCLO |
||
| 100 |
_aClow, Kenneth E. _91606 |
||
| 245 |
_aService marketing _b: operation management and strategy |
||
| 250 | _a2nd | ||
| 260 |
_aNew Delhi: _bBiztantra Dreamtech, _c2004 |
||
| 300 | _a460p. | ||
| 650 |
_aMarketing _96158 |
||
| 653 | _aCustomer services - marketing | ||
| 654 | _aRelationship marketing | ||
| 700 |
_aKurtz, David L. _94397 |
||
| 942 | _cBK | ||
| 999 |
_c11689 _d11689 |
||