| 000 | 00517nam a2200181Ia 4500 | ||
|---|---|---|---|
| 005 | 20221214135520.0 | ||
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a8131503275 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.8 _bHOF |
||
| 100 |
_aHoffman, K. Douglas _99772 |
||
| 245 |
_aService marketing _b: concepts strategies and cases |
||
| 260 |
_aMason: _bThomson, _c2007 |
||
| 650 |
_aMarketing _96158 |
||
| 653 | _aCustomer services - marketing | ||
| 654 | _aRelationship marketing | ||
| 942 | _cBK | ||
| 999 |
_c11687 _d11687 |
||