000 00338nam a2200133Ia 4500
008 140515s9999||||xx |||||||||||||| ||und||
040 _aUPES LIBRARY
041 _aEnglish
082 _a658.8
_bHIL
100 _aHill, N
_93420
245 _aHandbook of Customer Satisfaction
260 _aNew Delhi
_bInfinity Books
_c2006
942 _cDD
999 _c11528
_d11528