000 00529nam a2200205Ia 4500
005 20210715125203.0
008 140515s9999||||xx |||||||||||||| ||und||
020 _a9812406034
040 _aUPES LIBRARY
_bEnglish
082 _a658.8
_bHOF
100 _aHoffman, Douglas
_93457
245 _aEssentials of Service marketing
250 _a2nd ed.
260 _aSingapore :
_bThomson,
_c2002
300 _a569p.
650 _aManagement
653 _aMarketing mamagement
700 _aBateson, John E G
_9607
942 _cBK
999 _c11504
_d11504