| 000 | 00485nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978-1-4221-0323-4 | ||
| 040 | _aUPES LIBRARY | ||
| 041 | _aEnglish | ||
| 082 |
_a658.8 _b12 HBR |
||
| 100 | _aHarvard Business Review | ||
| 245 | _aConnecting with your customers | ||
| 260 |
_aBoston _bHarvard business School _c2006 |
||
| 300 | _avii, 178 | ||
| 650 | _acustomer relations & services | ||
| 650 | _aManagement | ||
| 942 | _cDD | ||
| 999 |
_c11496 _d11496 |
||