000 00380nam a2200145Ia 4500
999 _c11270
_d11270
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040 _aUPES LIBRARY
_bEnglish
082 _a658.562
_bJEF
100 _aJeffries, David
_93720
245 _aTotal Quality
260 _aNew Delhi:
_bCrest Publishing,
_c2005
650 _aManagement
_951886
942 _cBK