000			00331nam a2200133Ia 4500
999			_c11265 _d11265
005			20170427165949.0
008			140515s9999||||xx |||||||||||||| ||und||
040			_aUPES LIBRARY _bEnglish
082			_a658.562 _bCRO
100			_aCrosby, Philip B _91755
245			_aQuality without tears
260			_aNew Delhi: _bTata McGraw Hill, _c2004
650			_aManagement _951031
942			_cBK