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020 _a0070615667
040 _aUPES LIBRARY
_bEnglish
082 _a658.5
_bFIT
100 _aFitzsimmons, James A
_92490
245 _aService management
260 _aNew Delhi:
_bTata McGraw Hill,
_c2011
300 _a605p.
650 _aManagement
_957969
650 _aService Management
_98425
700 _aFitzsimmons, Mona J.
_92491
942 _cBK