000 00470nam a2200169Ia 4500
005 20230807145539.0
008 140515s9999||||xx |||||||||||||| ||und||
020 _a8174461337
040 _aUPES LIBRARY
_bEnglish
082 _a658.45
_bJAM
100 _aJames, Judi
_9744597
245 _aPeople talk
_b: the skills of positive communication and customer care
260 _aNew Delhi :
_bExcel Books,
_c1998
300 _a78p.
650 _aManagement
942 _cBK
999 _c11015
_d11015