What customer really want: How to bridge the gap between what your organization offers and what your clients crave (Record no. 11921)

MARC details
000 -LEADER
fixed length control field 00537nam a2200181Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140515s9999||||xx |||||||||||||| ||und||
020 ## - ISBN
International Standard Book Number 9788131719701
040 ## - CATALOGING SOURCE
Original cataloging agency UPES LIBRARY
Language of cataloging English
082 ## - DDC NUMBER
Classification number 658.812
Book Number MCK
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Mckain, Scott
245 ## - TITLE STATEMENT
Title What customer really want: How to bridge the gap between what your organization offers and what your clients crave
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New Delhi:
Name of publisher, distributor, etc Pearson Education,
Date of publication, distribution, etc 2008
300 ## - PHYSICAL DESCRIPTION
Pages 195p.
650 ## - SUBJECT
Subject Management
942 ## - Item Type
Koha item type Books Lending
100 ## - MAIN ENTRY--PERSONAL NAME
-- 5029
650 ## - SUBJECT
-- 43607
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Location (home branch) Sublocation or collection (holding branch) Shelving location Date acquired Cost, normal purchase price Koha issues (times borrowed) Koha renewals Koha full call number Barcode (Accession No.) Koha date last seen Koha date last borrowed Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Management Library Management Library R-20-Reference Section 05/16/2014 235.00 3 1 658.812 MCK DD7985 03/28/2016 03/17/2016 470.00 05/16/2014 Reference Books