Service management and operations
Haksever, Cengiz
Service management and operations - 2nd ed. - New Delhi : Pearson Education, 2006 - xx, 584p.
9788177588101 8177588109
Management
Operation management
658.5 / HAK
Service management and operations - 2nd ed. - New Delhi : Pearson Education, 2006 - xx, 584p.
9788177588101 8177588109
Management
Operation management
658.5 / HAK