Service operations management : improving service delivery
Johnston, Robert
Service operations management : improving service delivery - 2nd ed. - Noida: Pearson, 2008 - 516p.
9788131715208
Management
Operation management
658.5 / JOH
Service operations management : improving service delivery - 2nd ed. - Noida: Pearson, 2008 - 516p.
9788131715208
Management
Operation management
658.5 / JOH