Ultimate question 2.0 : How net promoter companies thrive in a customer-driven world
Reichheld, Fred
Ultimate question 2.0 : How net promoter companies thrive in a customer-driven world - Boston Harvard Business Review 2011 - xi, 290
978-1-4221-7335-0
Customer satisfaction
Leadership
Management
658.872 / REI
Ultimate question 2.0 : How net promoter companies thrive in a customer-driven world - Boston Harvard Business Review 2011 - xi, 290
978-1-4221-7335-0
Customer satisfaction
Leadership
Management
658.872 / REI