CRM Handbook
Dyche, Jill
CRM Handbook - 2nd ed. - New Delhi: Pearson, 2006 - 331p.
Management
Customer Relationship Management
658.812 / DYC
CRM Handbook - 2nd ed. - New Delhi: Pearson, 2006 - 331p.
Management
Customer Relationship Management
658.812 / DYC